/
  1. Home
  2. FAQ

FAQs

What Embroidery Machine File Formats can Sole Digitizing supply?

We can supply almost all formats that are used in most embroidery machines. The following are the formats we can provide:
.DST - (TAJIMA & SWF) .TAP - (HAPPY) .PCS - (PFAFF) .10O - (TOYOTA)
.CND - (MELCO CONDENSED) .DSB - (BARUDAN) .JEF - (Janome/New Home) .CSD - POEM/Singer EU/Viking Huskygram
.EXP - (MELCO/DOS EXPANDED) .ZSK - (ZSK) .PES - Brother/Baby Lock/Bernina Deco. SEW - Elna/ Janome/ New Home/ Kenmore

To place your order' Simply click on the tabe " Order Now" and fill out the Form. OR you can send art work directly to sales@soledigitizing.com

We can digitize artwork from most standard image file formats. The following is a list of image formats we accept for digitizing:
.JPG, .JPEG, .BMP, .GIF, .PDF, .PSD (Photoshop), .TIF, .AI (Illustrator), .EPS, and .PNG.

If you are planning on ordering at least 15 designs per week, we do offer special invoicing for you to submit your payment all at once. If you need invoicing for ordering in large volumes, please send a request to "sales@soledigitizing.com". Also be sure to include your contact information.

We provide free edits on all orders, as long as the edit request does not change the original look of the original design that was ordered, such as by adding additional artwork to the design. All edits include any slight changes to stitches, colors, stitch density, ect. Note that edits do not include resizes. Resizes are available at an additional charge.

To request an edit of a design previously digitized by Sole Digitizing, please email your edit request to sales@soledigitizing.com. Please be sure to include a copy of the original color chart or embroidery file that you were originally emailed, as this will allow us to properly reference to the correct design. Also be sure to include detailed instructions on what needs to be edited.

We do provide resize services on designs that were originally digitized by Sole Digitizing. To see the cost for resizes, please view our current prices by clicking here.

Yes, every order will include a color chart that displays a digitally created illustration of the digitized design.

Yes, every digitized design will be sent with a color chart as a PDF file. However, please note that the color chart is not intended to perfectly illustrate the identical colors in your design. The color chart is intended to be a guide to illustrate where the various color thread stops are located in the design. We always advise our customers to match up the exact thread colors with their embroidery company.

All payments are made and processed through www.2checkout.com. You may either make your payment using the "Pay Now" button on our website , or by sending us a request to email you a 2checkout invoice.

To provide our customers with the safest payment methods, we do not accept credit card numbers by phone, email, fax, or regular mail. The only way we accept payments is through www.2checkout.com payment system. You will be asked to provide your payment information to 2checkout using their secure payment systems, and they will be the ones to obtain your credit card/payment information. At NO time will we ever receive your credit card information, nor will we ask for it.

Our standard turn-around time is the next business day by midnight PST (1 business day) starting from the time we receive both your payment and artwork. In some instances, the return time may be a few additional hours if there are excessive details contained within the design. If for any reason we are unable to complete your design, we will notify you as soon as possible.